[{"data":1,"prerenderedAt":172},["ShallowReactive",2],{"content-en-help":3},{"id":4,"title":5,"body":6,"ctaBody":147,"ctaTitle":148,"description":149,"extension":150,"eyebrow":151,"faqs":152,"locale":162,"meta":163,"navigation":164,"pageType":165,"path":166,"seo":167,"stem":168,"summary":169,"translationKey":168,"updatedAt":170,"__hash__":171},"content_en\u002Fhelp.md","LingoKey Help and Troubleshooting",{"type":7,"value":8,"toc":136},"minimark",[9,14,27,30,34,37,59,62,66,69,72,76,79,83,86,90,97,100,104,115,133],[10,11,13],"h2",{"id":12},"keyboard-does-not-appear","Keyboard does not appear",[15,16,17,18,22,23,26],"p",{},"Open ",[19,20,21],"strong",{},"Settings → General → Keyboard → Keyboards"," and confirm that LingoKey is listed. If not, tap ",[19,24,25],{},"Add New Keyboard",". In a normal text field, tap or hold the globe key and select LingoKey.",[15,28,29],{},"Some secure fields and apps disable third-party keyboards. Test in Notes or Messages to distinguish an app restriction from a setup issue.",[10,31,33],{"id":32},"translation-does-not-start","Translation does not start",[15,35,36],{},"Check these items:",[38,39,40,47,50,53,56],"ol",{},[41,42,43,46],"li",{},[19,44,45],{},"Allow Full Access"," is enabled for LingoKey.",[41,48,49],{},"The device has a working internet connection.",[41,51,52],{},"A source and target language are selected.",[41,54,55],{},"There is text available to translate.",[41,57,58],{},"Your current subscription state allows the selected feature.",[15,60,61],{},"If an error still appears, note its exact wording. “No text to translate,” “Network unavailable,” “Enable Full Access first,” and a subscription message point to different causes and should not be treated as the same failure.",[10,63,65],{"id":64},"clipboard-text-does-not-appear","Clipboard text does not appear",[15,67,68],{},"Copy the text again, then refresh the clipboard translation panel. iOS may show a paste permission prompt; choose the option that matches what you intend to do.",[15,70,71],{},"If the panel still shows an older value, leave clipboard mode, copy the text again, return to the panel, and refresh. Clipboard translation is intentional and does not continuously watch everything you copy.",[10,73,75],{"id":74},"translation-cannot-be-undone","Translation cannot be undone",[15,77,78],{},"Undo is available only while LingoKey can verify that the translated text and its surrounding context still match the latest replacement. If you typed more text, the app changed the field, or the visible context moved, LingoKey may disable undo to protect unrelated content.",[10,80,82],{"id":81},"the-wrong-language-direction-is-selected","The wrong language direction is selected",[15,84,85],{},"Check the pair shown above the keyboard. Source is the language you are writing; target is the language you want to produce. Reverse the pair for an incoming message, or use clipboard translation to handle copied text.",[10,87,89],{"id":88},"subscription-or-restore-issue","Subscription or restore issue",[15,91,92,93,96],{},"Apple manages App Store billing. Use ",[19,94,95],{},"Restore Purchases"," in LingoKey and verify that the device is signed in to the Apple Account used for the original purchase. Subscription management and cancellation are available in Apple Account settings.",[15,98,99],{},"The price or free-trial text can differ by storefront and account eligibility. Trust the current Apple purchase sheet rather than an older screenshot or price quoted in another region.",[10,101,103],{"id":102},"contact-support","Contact support",[15,105,106,107,114],{},"Email ",[19,108,109],{},[110,111,113],"a",{"href":112},"mailto:support@lingokey.app","support@lingokey.app",". Include:",[116,117,118,121,124,127,130],"ul",{},[41,119,120],{},"LingoKey version and build number",[41,122,123],{},"iOS or iPadOS version",[41,125,126],{},"Device model",[41,128,129],{},"The app and text field where the issue occurred",[41,131,132],{},"The exact steps you took",[15,134,135],{},"Do not include passwords, payment details, or text you consider sensitive.",{"title":137,"searchDepth":138,"depth":138,"links":139},"",2,[140,141,142,143,144,145,146],{"id":12,"depth":138,"text":13},{"id":32,"depth":138,"text":33},{"id":64,"depth":138,"text":65},{"id":74,"depth":138,"text":75},{"id":81,"depth":138,"text":82},{"id":88,"depth":138,"text":89},{"id":102,"depth":138,"text":103},"Email support@lingokey.app and include the steps that led to the problem.","Still need help?","Get help installing the keyboard, enabling Full Access, switching languages, troubleshooting translation, and managing Lingo PRO.","md","Support",[153,156,159],{"question":154,"answer":155},"The keyboard is missing. What should I check?","Confirm that LingoKey appears under Settings, General, Keyboard, Keyboards. Then tap the globe key in a normal text field and select LingoKey.",{"question":157,"answer":158},"Translation is unavailable. What should I check?","Confirm that Allow Full Access is enabled, the device has a network connection, and the current LingoKey app opens normally.",{"question":160,"answer":161},"My purchase is not showing. What should I do?","Open LingoKey and use Restore Purchases while signed in to the Apple Account that made the purchase. Apple manages billing and subscription cancellation.","en",{},true,"support","\u002Fhelp",{"title":5,"description":149},"help","Start with the checks below. If the problem continues, contact support with your app version, iOS version, and a short description of what happened.","2026-07-24","DPU7ZEnb-iZqcdvuSSdNXmG9OWRpfhggQkQFMo0jBjE",1784887915490]